Shipping & Returns

Order Processing

Every order is packed by hand. We process orders Monday through Friday.

• In-stock items ship within 3 to 5 business days
• You will receive a tracking number as soon as your order leaves us

Shipping Method & Time

We ship via USPS or UPS depending on order size and destination.

• Standard shipping: 3 to 7 business days after processing
• Expedited shipping available at checkout

Shipping Delays

Once an order leaves us, delivery time is controlled by the carrier. Weather, holidays, or postal delays may affect arrival times.

If your package shows delivered but you cannot locate it, please contact USPS or UPS first, then email us and we will help however we can.

Where We Ship

We ship within the United States only. We do not currently offer international shipping.

Order Changes

Need to update your shipping address, change a size, or adjust your order? Email us at lara@dig1tmarketing.com within 24 hours of placing your order. After we ship, changes may not be possible.

Lost or Damaged Packages

If your order arrives damaged, email us within 3 days at lara@dig1tmarketing.com with photos and your order number. We will make it right.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unworn, unwashed, free of hair and odor, and have the original tags attached. You will also need a receipt or proof of purchase.

To start a return, email us at lara@dig1tmarketing.com. We will respond with a return shipping label and instructions for sending your package back.

Items sent back without first contacting us cannot be accepted.

Damages or Defects

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, email us right away with a photo and your order number. We will evaluate and make it right.

Manufacturing defects such as a failed seam or a broken stitch are covered. Normal wear from riding, snags, and pilling over time are not.

Non-Returnable Items

We cannot accept returns on:

• Sale items or items purchased with a discount code over 25% off
• Gift cards
• Items that have been worn, washed, or had the tags removed

Exchanges

The fastest way to get the right fit: return the item you have, and once the return is approved, place a new order for the size or color you want.

Refunds

Once we have received and inspected your return, we will let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days.

Banks and credit card companies sometimes take additional time to post the refund. If more than 15 business days have passed since approval and you do not see your refund, email us at lara@dig1tmarketing.com and we will look into it.